Refund policy

Refund and Returns Policy

Last updated: August 19, 2026

Thank you for shopping with us. We want you to be satisfied with your purchase. This Refund and Returns Policy applies to orders shipped within the United States.

Returns

We accept returns within 14 days of delivery.

To be eligible for a return, the item must be:

- Unused and in the same condition in which you received it.
- In its original packaging, when applicable.
- With all original tags and accessories, when applicable.
- Accompanied by proof of purchase or your order information.

Items that do not meet these conditions may not be eligible for a refund.

How to Start a Return

To request a return, please contact us at:

rolienvio@gmail.com

Please contact us before sending any item back. We will provide instructions regarding whether your return is approved and where to send the item.

Returns sent without prior authorization may not be accepted.

Return Shipping

For returns due to a change of mind, the customer is responsible for the cost of return shipping.

If you receive an item that is damaged, defective, or incorrect, please contact us at rolienvio@gmail.com as soon as possible. We will review the issue and provide an appropriate solution.

Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it.

If your item arrives damaged, defective, or you receive the wrong item, contact us as soon as possible at rolienvio@gmail.com and provide your order number and, when possible, photos of the item and the problem.

We will review your request and determine the appropriate resolution, which may include a replacement, refund, or other solution.

Non-Returnable Items

Certain products may not be eligible for return, including:

- Personalized or custom-made products.
- Products that cannot be returned for health, hygiene, or safety reasons.
- Items marked as final sale, if applicable.
- Products that have been used, damaged, altered, or are missing their original packaging or accessories.

If you are unsure whether an item is eligible for return, please contact us before sending it back.

Exchanges

We do not guarantee direct exchanges.

If you would like a different product, size, or variation, the fastest option may be to return the original item, subject to this policy, and place a new order.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.

If your refund is approved, the refund will be issued to your original payment method.

Please allow your bank or payment provider additional processing time before the refund appears in your account.

Original shipping charges may not be refundable when the return is due to a change of mind.

Order Cancellations

Orders may be canceled within 15 minutes of being placed, provided the order has not already been prepared for shipment.

After the 15-minute cancellation period, or once an order has been prepared for shipment, we may be unable to cancel it. In that case, you may request a return according to this policy after receiving the order.

Contact Us

If you have any questions about returns, refunds, damaged items, or order cancellations, please contact us at:

rolienvio@gmail.com

We will be happy to assist you.